SLAs and statuses

Timeframes

Application approval: for corporations it’s 10 business days - this is the upper limit, however we try to fit within 5-7 business days; for Individuals it’s 2-3 business days. However, this depends on our and our partners' compliance, hence some cases may take longer. Counterparty approval: from several minutes up to several hours in case of additional compliance check

Transaction Processing Timelines

We strive to process your transactions as quickly and reliably as possible. Below are the estimated timelines you can expect for each payment method:

Payment Method	Estimated Timeline
FPS	Up to 2 hours
SEPA Instant	Up to 2 hours
Fedwire	Within 1 business day
SEPA Credit Transfer	Within 1 business day
ACH	Within 1 business day
SWIFT	1–3 business days
Crypto / FX Exchanges	Up to 1–24 hours

Please note: The above timelines are targets and may be affected by third-party banking partner cut-off times, technical maintenance, or unforeseen delays. In certain cases, transactions may be paused for additional verification checks, such as Request for Information (RFI) or Know Your Transaction (KYT) reviews. If this happens, we will notify you directly with the specific reason, and the estimated timeline above will no longer apply.

Transaction statuses

Pending - transaction has been ordered but not yet processed, usually in happens automatically within a short time period In progress - transaction is being processed by the correspondent bank, if the timeframes mentioned above passed, please contact our support. Success - transaction is credited to the destination account. Cancelled - transaction will not be processed, funds returned. If you did not initiate cancelling, please contact our support.