> For the complete documentation index, see [llms.txt](https://docs.delos.financial/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.delos.financial/baas-wiki/basics/slas-and-statuses.md).

# SLAs and statuses

### Timeframes

\
**Application approval:** for corporations it’s 10 business days - this is the upper limit, however we try to fit within 5-7 business days; for Individuals it’s 2-3 business days. However, this depends on our and our partners' compliance, hence some cases may take longer.
\
**Counterparty approval:** from several minutes up to several hours in case of additional compliance check <br>

**Transaction Processing Timelines**

We strive to process your transactions as quickly and reliably as possible. Below are the estimated timelines you can expect for each payment method:

<table data-header-hidden data-search="false"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td>Payment Method</td><td>Estimated Timeline</td></tr><tr><td><strong>FPS</strong></td><td>Up to 2 hours</td></tr><tr><td><strong>SEPA Instant</strong></td><td>Up to 2 hours</td></tr><tr><td><strong>Fedwire</strong></td><td>Within 1 business day</td></tr><tr><td><strong>SEPA Credit Transfer</strong></td><td>Within 1 business day</td></tr><tr><td><strong>ACH</strong></td><td>Within 1 business day</td></tr><tr><td><strong>SWIFT</strong></td><td>1–3 business days</td></tr><tr><td><strong>Crypto / FX Exchanges</strong></td><td>Up to 1–24 hours</td></tr></tbody></table>

> **Please note:** The above timelines are targets and may be affected by third-party banking partner cut-off times, technical maintenance, or unforeseen delays. In certain cases, transactions may be paused for additional verification checks, such as Request for Information (RFI) or Know Your Transaction (KYT) reviews. If this happens, we will notify you directly with the specific reason, and the estimated timeline above will no longer apply.

### Transaction statuses

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**Pending** - transaction has been ordered but not yet processed, usually in happens automatically within a short time period
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**In progress** - transaction is being processed by the correspondent bank, if the timeframes mentioned above passed, please contact our support.
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**Success** - transaction is credited to the destination account.
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**Cancelled** - transaction will not be processed, funds returned. If you did not initiate cancelling, please contact our support.


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